The buyer shall inspect the goods immediately upon receipt and shall notify Blue Moon Equine by email or phone within 48 hours of delivery if the goods are damaged or do not comply with any of the contract.
In the event you are not fully satisfied with a product we offer a 7 day full money back guarantee on the goods, providing the product is returned to us unsoiled, undamaged and unused.
Please note goods must be returned in original packaging, with invoice before any refund or exchange can take place.
Please be aware that you will have to pay for the cost of returning the goods. Handling and insurance are also at customers expense.
Blue Moon Equine cannot be held responsible for the loss or damage of any goods in transit. We therefore recommend you obtain proof of posting from your post office.
Special items / custom orders cannot be returned unless faulty.
We are not able to accept returns of supplements / feedstuffs.